Frequently Asked Questions
Have questions about how we work or what to expect?
Here are the answers to some of the most common inquiries. If you don’t see your question here, feel free to contact us!
Services & Features
We create fully custom websites tailored to your brand and business needs, focusing on design, performance, and usability.
Yes, we integrate SEO best practices from the start to help your website get found by your target audience.
Yes, we can redesign your existing website to improve its look, performance, and user experience.
Definitely! We can integrate a wide range of third-party tools and services into your website, including payment gateways, CRM systems, email marketing platforms, social media feeds, booking systems, and analytics tools. Just let us know what you need, and we'll make sure everything works seamlessly together.
Absolutely! Beyond building websites, we can help develop a comprehensive content strategy and digital marketing plan. This includes blog planning, social media integration, email marketing campaigns, PPC advertising, and ongoing SEO optimization. We'll work with you to create a holistic online presence that drives real results for your business.
Yes, we excel at creating custom features and functionality tailored to your unique business needs. Whether you need a custom booking system, member portal, calculator tool, interactive maps, or any other specialized feature, our development team can build it from scratch to match your exact specifications.
Absolutely! If you have established brand guidelines, we'll work within them to ensure your website perfectly reflects your brand identity. We'll incorporate your existing color palettes, typography, imagery style, tone of voice, and any other brand elements to create a cohesive online presence that strengthens your brand recognition.
Process & Timeline
The timeline varies depending on the project's complexity and your specific needs. A simple website typically takes 5-7 days, while more complex sites with custom features may take 4-5 weeks. We'll provide you with a detailed timeline during our initial consultation and keep you updated throughout the entire process.
Once your website goes live, we don't just disappear! We offer ongoing support and maintenance packages to ensure your site runs smoothly. This includes regular updates, security monitoring, performance optimization, and technical support. We're here to help your website grow and evolve with your business needs.
To kick off your project, we'll need some basic information: your business goals, target audience, any existing branding materials (logos, color schemes), content like text and images, and examples of websites you like. Don't worry if you don't have everything ready—we'll guide you through the process step by step.
Content & Website Management
You’ll be able to manage all the content available within your CMS yourself. Static sections of the website, however, are maintained by our team to ensure consistent quality and optimal performance.
No problem at all! We offer content creation services including professional copywriting and can help source high-quality stock images or connect you with photographers. We can also provide guidance on what content works best for your industry and help you develop a content strategy that resonates with your audience.
Definitely! Once your website is complete, we provide comprehensive training sessions to help you and your team manage the site confidently. This includes video tutorials, written documentation, and live training calls covering content updates, product management, and basic troubleshooting. We're always available for follow-up questions too.
Hosting, Security & Technology
Yes, we can handle both hosting and domain registration for you, making the process seamless and stress-free. We work with reliable hosting providers to ensure your website is fast, secure, and always accessible. We can also work with your existing hosting provider if you prefer.
Security is a top priority for us. We implement industry-standard security measures including SSL certificates, regular software updates, secure hosting environments, malware scanning, firewall protection, and secure backup systems. We also follow best coding practices to protect your site from vulnerabilities and potential threats.
Yes! We offer ongoing support and maintenance plans to ensure your website stays updated, secure, and fully functional.
Privacy and cookie management are provided by third-party services. You can handle them independently, and we integrate them into your site for free. Alternatively, we can manage the setup for you as an additional service.
Pricing & Reporting
Our pricing is tailored to each project based on your specific requirements, features, and complexity. We offer transparent quotes with no hidden fees. During our initial consultation, we'll discuss your budget and create a custom package that delivers the best value for your investment. We also offer flexible payment plans to make our services accessible.
We set up comprehensive analytics tracking using tools like Google Analytics 4 to help you understand your website's performance. We can also create custom dashboards and provide regular reports showing key metrics like traffic, user behavior, conversion rates, and ROI. This data helps you make informed decisions about your online strategy.
Accessibility & Compliance
Accessibility is an optional service we can provide on request. We can design your website to meet accessibility guidelines, making it usable for people with disabilities and improving the overall user experience. This service is available for an additional fee.
No, accessibility is not mandatory for all websites. However, we offer it as an optional service to improve usability for everyone, including people with disabilities. This service is available for an additional fee.
Yes! If you decide to make your website accessible after launch, we can implement accessibility improvements at any time.
Can't find the answer you’re looking for?
Our team is here to help! Contact us and we’ll provide all the information you need to make your website project a success.